We have a very urgent requirement for “Genesys Cloud Engineer ” . Please find below the full Job Description, if this job opportunity interests you, I urge you to email me your updated resume with mobile number and the best time to call you. As we have multiple job opening, I further request you to share this email with your friends and industry colleagues and help us in hiring for the same.
Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.
As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CITI Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.
As a Genesys Cloud engineer the incumbent is expected to be a part of a team of 3 -4 members in the Contact Center domain(Genesys Pure Engage & Cloud), lead and personally contribute to solution delivery through SDLC activities (analysis, development, testing, deployment, support, etc.) for one or more medium to high complexity business capabilities and/or products.
Required Skills
- Minimum of 4 - 7 years’ experience in supporting and developing Genesys Cloud platformAbility to work in a team and challenging environment.
Participate and contribute during migration activities from Genesys Engage to ClouTroubleshoot issues within the Genesys cloud environment.
- Troubleshoot and resolve incidents escalated to the L3 team.
- Work with vendor support as required to resolve outstanding defects/issues.
- Create and maintain documentation for L2 Support resources.
- Problem Management, perform root cause analysis and take preventative actions.
- Good to have AWS fundamentals (Cloud practitioner) certification.
- Adheres to support processes and best practices.
- Strong verbal and written communication skills
Desired Skills
- Genesys Cloud CX concepts, Work experience on Architect
- Good to have: Knowledge on Genesys Engage basics.
Tools & Technology
- Genesys cloud, Architect, Genesys Engage Tools
Responsibilities:
- Troubleshoot issues within the Genesys cloud environment.
- Troubleshoot and resolve incidents escalated to the L3 team.
- Work with vendor support as required to resolve outstanding defects/issues.
- Create and maintain documentation for L2 Support resources.
- Problem Management, perform root cause analysis and take preventative actions.
- Adheres to support processes and best practices.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Minimum of 3 years of experience working with Genesys eServices solutions, including implementation, configuration, and support, and overall 4-7 years of experience in Genesys
- Strong knowledge of Genesys routing and reporting solutions, as well as integration
- Excellent problem-solving, analytical, and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and interact with clients at various levels.
- Ability to manage multiple tasks and priorities in a fast-paced, deadline-driven environment.
- Genesys certifications, such as Genesys Certified Professional (GCP), are highly desirable.
- Experience in any of these applications is a plus - Genesys Platform, Genesys SDK, GVP – IVR platform, Workforce management.
Associate Escrow Assistant
Angels Camp, CA (Onsite)
3-Month Contract
Job ID 2024-9602
Solugenix is assisting a client, a leading financial services company, in their search for an Associate Escrow Assistant. This is a 3-month contract based out of Angels Camp, CA (Onsite).
Required Skills:
Escrow, Organisation Skills, Closings, Retail Sales, Secretarial.
Additional Skills:
Clerical, Closing, Maintenance.
Qualifications:
- HS Diploma or GED/Equivalent Required.
- Minimum Degree Required: Completed High School (Diploma or GED).
- 1-year related industry experience in real estate or title field.
- Strong customer service orientation. Detail orientation. Excellent verbal communication. Problem solving skills. Strong organizational skills.
Responsibilities:
- Provides support to Escrow department by assisting with customer service and administrative duties related to escrow closings.
- Performs secretarial and clerical duties to assist in the gathering of information and handling of funds for escrow closings.
- Answers phones, greets customers, places call, and writes for various information needed for escrow closings.
- Process opening orders, initial file set up, deposit and distribution of funds, written transmittals for funds and documents, handling reconveyances, preclosing maintenance and post-closing follow up on assigned files.
Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $20/hour to $20/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.
About the Client:
Our client is one of the world's leading financial services companies based out of Angels Camp, CA.
About Solugenix
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.
For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.
Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CITI Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.
Position Title: Senior Delphix Engineer
Job Location: Hyderabad
Type of Position: Full Time
Job Summary: Looking for a senior resource with 7 to 10 years of experience in Delphix.
Skills Required:
- 7 to 10 years of experience in administration, engineering, and support of the Delphix platform
- In-depth knowledge and hands-on experience with the Delphix platform, including provisioning and management of Virtual Databases (VDBs), data obfuscation, and self-service capabilities.
- Proficiency in working with various database systems such as Oracle, SQL Server.
- Deep understanding of database administration tasks like backup and recovery, performance tuning, and data security.
- Strong scripting skills (e.g., Ansible, Shell scripting, Python, PowerShell) to develop and maintain automation of operational tasks.
- Familiarity with data security best practices and the ability to handle sensitive information. Knowledge of data obfuscation techniques to protect sensitive data during provisioning and masking processes.
- Onboard and manage VDB and dSources on Cloud and on premise.
- Ability to identify and resolve issues related to VDB provisioning, data obfuscation, and self-service capabilities.
- Strong analytical and problem-solving skills to troubleshoot complex problems in a timely manner.
- Excellent oral, written, cross functional and interpersonal communication skills.
- Expert process and delivery management skills.
- Experience working in a fast-paced environment.
- Good understanding of ITIL processes, especially Incident & Change management
Nice to have:
- Kubernetes and Containers experience.
- AWS / Azure
Key Skills: Delphix
Education & Certifications: - B.Tech / M. C.A / 16 years of eduction
IT Applications Analyst
Irvine, CA (Onsite)
Contract to hire
Job ID 2024-9596
We are looking for an IT Applications Analyst. This is a contract to hire opportunity based out of Irvine, CA (Onsite).
This is a hands-on analyst role with problem solving and business process improvement activities. The successful candidate will have knowledge of Office 365, ERP systems, accounting systems, and general business processes in this role.
Qualifications:
- Experience with ERP systems.
- Hands on with SQL queries and data analysis.
- Hands on with basic scripting or programming languages like C#, JavaScript, Python.
- Experience with Azure Data Factory is a plus.
- Interest and experience in Business Process improvement.
- helping others improve their work processes.
- combining technology with business to make improvements and solve business problems.
- process analysis, diagramming, documentation, and training.
- data driven approaches to problem solving.
- Has a desire to learn and improve on the latest Microsoft Business Applications toolsets, including.
- Office365
- PowerBI
- PowerApps
- Power Automate
- SharePoint
- Dynamics 365
- Dynamics CRM
Functional ERP areas:
- General Accounting
- Accounts Payable
- Accounts Receivable
- Payroll
- Cash Application
- Fixed Assets
- Sales Order Processing
Line of business areas:
- Project Cost Accounting
- Service Management
- Fire industry inspections
Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC: $110,000 to $120,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.
About the Client
Our client is a leading manufacturer and distributor of fire and safety products.
About Solugenix
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.
For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.
Level 2 PAR Brink Support Professional
Atlanta, GA (Remote)
Direct Hire
Job ID 2024-9595
We are looking for a Level 2 PAR Brink Support Professional. This is a Full Time Role with Solugenix based out of Atlanta, GA (Remote).
Under general supervision, provides software and hardware support for helpdesk, field, and other technology groups, which includes resolving connectivity issues through wireless networking and resolving technical challenges for stores and managers. Assist in formulating training policies, programs, and schedules and update documentation on installations of software, hardware, configurations, and troubleshooting. This is an intermediate-level position and requires a strong understanding of technical acumen. This level begins to take on more technical challenges and handles situations with more autonomy than an entry-level.
Qualifications:
- 2+ years of hardware/software troubleshooting in PAR Brink point-of-sale systems technology.
- Strong English communication skills, verbal and written.
- Experience working independently and as part of a team.
- Experience being the established technical resource and subject matter expert in a team.
- Customer Service acumen.
- Reporting knowledge.
Preferred:
- At least 2-5 years prior experience with credit and gift card payment technologies, online ordering, back-office systems (inventory, labor, loss prevention), polling technologies, and audio systems.
- Some exposure and/or experience as a business analyst; ability to translate plain English business requirements into technical details (or vice versa).
- Bachelor’s degree or technical certificates.
Responsibilities:
The essential duties and responsibilities can include the following. However, other duties may be assigned.
- PAR BRINK system support.
- Software support including knowledge of third-party software and custom apps, the base system load on Workstations, and Point of Sale equipment.
- Provide support for external helpdesk(s), field service organization(s), and application support.
- Provide remote support for technology deployments including new stores, relocations, technology retrofits, special projects, audio, and point-of-sale equipment additions.
- Resolves technical and business partner performance challenges for store managers, supervising partners, and company directors in situations, which have been escalated beyond normal service channels.
- Assist in formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
- Provide wireless networking support for field-based users by including connectivity issues and VPN issues through wireless, or hard-wired solutions.
- Create and update documentation on installation(s) of software, configuration(s) of hardware, and problem troubleshooting.
- Assist in providing requirement consultation, sequel scripting, and analytics to proactively build automation and instrumentation into the support model.
- Assists with Level 1 & 2 technical support for call-in, self-service, or e-mail customers.
- Other duties are assigned as needed.
- Assist in monitoring Team and Client communication via Chat to ensure the team is supported.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
- Technical Capacity– Demonstrates depth of knowledge and skill in a technical area. Effectively applies technical knowledge to solve a range of problems.
- Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Multi-tasking– Ability to manage multiple priorities at once. This includes logging case notes while on customer calls and keeping up with and answering several chat windows at the same time.
- Customer/Client Focus - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
- Communication– Speaks clearly and concisely using proper grammar in both oral and written communication.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
- Results Orientation - Focuses on the desired result of one’s own work, setting challenging goals, putting effort into the goals, and meeting or exceeding them even when under pressure.
- Coachable - Open to constructive feedback and coaching; Applies feedback to meet performance goals.
Language Skills:
Ability to read and interpret documents such as instructions, customer incident reports, and procedure manuals. Ability to write correspondence, and customer incident reports and substantiate via verbal or written mediums. Ability to speak effectively over the phone to customers and supervisors, colleagues, and management.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists. Ability to interpret a variety of instructions. Ability to solve practical problems via a logical, analytic approach.
Other Skills and Abilities:
Ability to multi-task. Ability to work in a fast-paced environment. Strong time management and organizational skills.
Work Environment:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job operates in a professional office environment or a home office environment.
- If the role is being performed in a home office environment, the home office must have a door that can be closed to avoid outside distractions. The role routinely uses standard office equipment such as a computer and a soft phone.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
AAP/EEO Statement
Solugenix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $25/hour to $25/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.
About Solugenix
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.
For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.
Invoice Analysts/Data Entry Specialists $22/hr.
Irvine, CA (Hybrid - 3 days onsite every other week, 1 Saturday a month remotely)
6+ Month contract to hire
Job ID 2024-9594
Hours: 5am-1:30pm
We are looking for (4) Invoice Analysts/Data Entry Specialists. 6+ month contract to hire opportunities in Irvine, CA (Hybrid - 3 days onsite every other week).
Qualifications:
- Specialists with experience in inputting into financial database system modules. Experience or knowledge of SAP is a plus.
- Specialists will be entering in orders, corrections, notes, and other client information.
- Must be able to type at least 35 wpm.
- Must be punctual and on time.
- Reliable and self-driven professionals.
- Team player and able to work in a close team.
Responsibilities:
- Investigate and resolve any discrepancies found on invoices.
- Communicate with vendors and internal departments to resolve any issues.
- Process invoices through SAP using various transaction codes.
- Analyze accounts to see if the invoice is eligible for warranty and process the invoice accordingly.
- Work through Salesforce, SAP, and Excel every day to make sure the company’s vendors are getting billed accurately.
- Assist with accounting daily and monthly reports.
- Maintain organized and up-to-date files for all invoicing and financial transactions.
Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $22/hour to $22/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.
About the Client
Our client is one of the leading manufacturers of commercial equipment.
About Solugenix
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.
For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.
Position Title: Oracle Exadata DBA
Required Experience: 8+ years
Shift- Flexible Support rotational shift
Job Location: Gurgaon / Bangalore/Hyderabad
Position-1
Position Type -Full-Time
RPA Delivery Manager
Remote
Long-Term Contract Position
Job ID 2024-9591
Solugenix is in search for an RPA Delivery Manager who will be responsible for the implementation of projects and delivery of support services for RPA solutions in a hybrid (onshore-offshore) environment. This position will be full-time with Solugenix and the location will be based in Orange County, CA.
This entails identifying opportunities for solutions, defining and shaping project approach, analysis, and requirements, driving insights and recommendations, and overseeing design and delivery of ultimate solution. The RPA Delivery Manager will ensure that appropriate support and delivery processes are in place to enable the delivery of high-quality service to end-users that meets business needs while complying with the relevant security and risk criteria.
Minimum Qualifications:
- Must have 2-3 years of experience with RPA platforms/technology/tool capabilities such as UiPath delivery.
- Knowledge and experience in process engineering/re-engineering to drive business and operations automation.
- Experience conceptualizing and developing relevant use cases for client engagements, including proof-of-concepts (POC), proof-of-value (POV), proof-of-technology (POT), and production deployments.
- Collaborate with various cross-functional teams to understand business processes, assess automation feasibility, develop solutions, and monitor the deployment and rollout of these solutions.
- Authoring and maintaining requirements and solutions design documentation (RDD & SDD) with detailed process flows and user guidance documents.
- Experience defining and enforcing standards and guidelines that drive technology best practices in an Agile/Scrum software delivery environment.
- 8 to 10 years of managing technical delivery projects (.NET, Java etc.): strong competence in delivering complex software solutions is required.
- Leadership experience managing technical delivery teams of 20 to 50 people including development resources offshore.
- Strong technical project management and change management experience.
- Demonstrated ability to work and deliver solutions in a team environment with changing priorities and time pressures.
- Experience presenting solutions to senior management.
- Excellent communication skills (verbal and written) and the ability to produce easily understood documentation. The successful candidate must be able to explain technical details to non-technical colleagues and interact at senior levels within the organization.
- Degree or equivalent in Computer Science or related field (Mathematical/ Statistical).
Preferred Qualifications:
- Prior experience with designing software solutions, participating in RFPs, SOWs, pre-sales presentations.
- Ideal candidate would come from a software design, development and architecture background and have prior hands-on experience on at least one or more of the programming languages (e.g. .Net, Java, VB, C#/C, HTML/CSS, Python, Web Services, mainframe, web applications, SQL, data integration tools, technical automation tools).
- Successful leadership of a large RPA implementation program.
- Candidates based out of west coast (PST zone) is highly preferred.
Responsibilities:
Solution Identification, design and Implementation:
- You will oversee the design and implementation of RPA solutions using the selected RPA(UiPath) platform. This will involve managing a team of onshore and offshore business analysts, developers and support analysts but will also be required to be “hands-on” to recognize and proactively resolve technical roadblocks and impediments to solution delivery.
- Ensure that solutions (Bots) delivered to customers are designed and delivered to specifications with high quality on time and within budgets. Oversee SDLC processes for development and manage status and communication processes within the team and with the customers in an Agile development environment.
- You will play a key role in process improvement reviews to identify opportunities where automation can drive benefits and efficiencies for the business.
- Working with internal and customer project teams and business SMEs, you will break down and analyze existing business processes in detail to assess feasibility and to redesign those processes for an RPA supported solution.
- You will ensure that reporting metrics are put in place to measure the performance of RPA solutions.
Service Management:
- As RPA Delivery you will be responsible for the ongoing support of the RPA Solutions and the quality of service and performance.
- Design and maintain high performing service support functions to ensure that RPA solutions are performed and delivered in line with expected service levels.
- Monitor, support and control service delivery ensuring that the procedures put in place are effective and properly implemented.
Stakeholder Management:
- Design and manage stakeholder communication processes and framework for project delivery providing timely updates on schedules, roadblocks, risks, and contingencies.
- Build relationships and work closely with stakeholders and customers across multiple business units.
- Ability to identify future opportunities for process improvement and automation solutions – and to proactively identify sources of service dissatisfaction.
- Keep abreast of developments in relevant IT and RPA forums to ensure internal and external stakeholders are aware of what’s happening with our automation strategy and to ensure that we are aligned to overall group strategy.
Competencies for your role:
- Technical Solutions Delivery
- Leadership & Change
- Operational Excellence
- Accountability & Decision Making
- Communication & Influencing
- Commercial Growth
Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $60/hour to $75/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.
About Solugenix
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.
For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.
Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.
As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.
Job Location: Hyderabad Office
Position Title: L2 Support Engineer (CyberArk)
Required Experience: Min. 2 years in Tech support position with hands-on experience in CyberArk, Linux and Networking
Job Description (Job Summary/Roles & Responsibilities)
The essential duties and responsibilities can include the following but are not limited to:
- Responsible for working cases to maintain knowledge in a timely manner.
- Monitor and manage omnichannel services utilizing Salesforce tools.
- Classify and triage new cases before working on cases to maintain case hygiene. This can provide a good quality report for management review.
- Provide voice and remote support sessions to customers by WebEx or Teams.
- Quality Assurance Scores review with the leader.
- Complete the quality of call recording and responses to emails for case review (procedural/technical)
- Provide positive communication to customers in any medium.
- Attend in a timely manner based on the provided schedule.
Mandatory Skills:
To perform the job successfully, an individual should demonstrate the following competencies:
- Technical Capacity – Demonstrates depth of knowledge and skill in a technical area.
- Effectively applies technical knowledge to solve a range of problems.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
- Multi-tasking – Ability to manage multiple priorities at once. This includes logging case notes while on customer calls and keeping up with and answering several chat windows at the same time.
- Customer/Client Focus - Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance.
- Communication – Speaks clearly and concisely using proper grammar in both oral and written communication.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
- Results Orientation - Focuses on the desired result of one’s own work, setting challenging goals, putting effort into the goals, and meeting or exceeding them even when under pressure.
Language Skills
- Ability to read and interpret documents such as instructions, customer incident reports, and procedure manuals.
- Ability to write correspondence, and customer incident reports and substantiate via verbal or written mediums.
- Ability to speak effectively over the phone to customers and to supervisors and colleagues.
Reasoning Ability
- Ability to apply common sense understanding to carry out written or verbal instructions.
- Ability to deal with problems involving concrete variables in standardized situations.
- Ability to define problems, collect data, establish facts, and draw conclusions.
- Ability to interpret a variety of instructions.
Desired Skills
- Ability to multi-task
- Ability to work in a fast-paced environment.
- Strong time management and organizational skills
Additional
- Attend and contribute to POD or R&D meetings (L2 specifically)
- Participate in training from the management, vendor, and team leader.
- Ensure staying updated on new product rollouts/versions.
Education & Certifications:
Bachelor's degree in computer systems/networking or equivalent
Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.
As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.
Job Title: L2 Support Engineer (CyberArk)
Required Experience : Min. 2 years
Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.
As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.
Job Location: Hyderabad Office
Position Title: L2 Support Engineer (CyberArk)
Required Experience: Min. 2 years in Tech support position with hands-on experience in CyberArk, Linux and Networking
Job Description (Job Summary/Roles & Responsibilities) The essential duties and responsibilities can include the following but are not limited to:
- Responsible for working cases to maintain knowledge in a timely manner.
- Monitor and manage omnichannel services utilizing Salesforce tools.
- Classify and triage new cases before working on cases to maintain case hygiene. This can provide a good quality report for management review.
- Provide voice and remote support sessions to customers by WebEx or Teams.
- Quality Assurance Scores review with the leader.
- Complete the quality of call recording and responses to emails for case review (procedural/technical)
- Provide positive communication to customers in any medium.
- Attend in a timely manner based on the provided schedule.
Mandatory Skills: To perform the job successfully, an individual should demonstrate the following competencies:
- Technical Capacity – Demonstrates depth of knowledge and skill in a technical area.
- Effectively applies technical knowledge to solve a range of problems.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
- Multi-tasking – Ability to manage multiple priorities at once. This includes logging case notes while on customer calls and keeping up with and answering several chat windows at the same time.
- Customer/Client Focus - Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance.
- Communication – Speaks clearly and concisely using proper grammar in both oral and written communication.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.
- Results Orientation - Focuses on the desired result of one’s own work, setting challenging goals, putting effort into the goals, and meeting or exceeding them even when under pressure.
Language Skills
- Ability to read and interpret documents such as instructions, customer incident reports, and procedure manuals.
- Ability to write correspondence, and customer incident reports and substantiate via verbal or written mediums.
- Ability to speak effectively over the phone to customers and to supervisors and colleagues.
Reasoning Ability
- Ability to apply common sense understanding to carry out written or verbal instructions.
- Ability to deal with problems involving concrete variables in standardized situations.
- Ability to define problems, collect data, establish facts, and draw conclusions.
- Ability to interpret a variety of instructions.
Desired Skills
- Ability to multi-task
- Ability to work in a fast-paced environment.
- Strong time management and organizational skills
Additional
- Attend and contribute to POD or R&D meetings (L2 specifically)
- Participate in training from the management, vendor, and team leader.
- Ensure staying updated on new product rollouts/versions.
Education & Certifications:
Bachelor's degree in computer systems/networking or equivalent
Technical PM is primarily responsible for Managing multiple Security Engineering services like IAM, Okta, AD / Azure AD, Cyberark, Centrify, etc., and should have hands-on experience with the ability to drill deep into the issues and carrying out RCA on time.
- Should be able to manage teams across multiple platforms.
- Good communication Skills to communicate with Customers and the users.
- Having good Understanding of Incident, Change and Problem Management and JIRA.
Job Title:Technical Project Manager (Hands-on experience in Security Engineering areas like IAM, AD/OKTA)
Location: - Hyderabad
Position Type: Full time.
Work Timings:- Need to be Flexible
Accounts Payable Accountant
San Antonio, TX
4+ Month contract
Job ID 2024-9573
Solugenix is assisting a client, a prestigious and large investment management company in their search for an Accounts Payable Accountant. This is a 4+ month contract opportunity based out of San Antonio, TX.
Qualifications:
- Requires a minimum of 2 years of accounting/business experience.
- Requires a Bachelor’s degree in Accounting or Finance.
- Responsible for accounts payable input and general ledger coding of PO and non-PO invoices.
- Monthly volumes vary between 7-1,000 invoices.
- Communicates with vendors and businesses on issues that require research and reconciliation.
- Prepares reports and accounting schedules.
- Ability to demonstrate attention to detail, accuracy, and analytical skills.
- Strong written and verbal communication skills.
- Strong computer skills in Microsoft Office and SAP; Ariba is a huge plus.
- Property or use tax experience is preferred but not required.
About the Client
Our client is an American financial services company. It ranks among the world’s oldest and largest investment management organizations. They have offices globally.
About Solugenix
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.
For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.
Splunk Engineer
Irvine, CA/Culver City, CA (Hybrid)
Long Term Contract
Job ID 2024-9572
Solugenix is assisting a client, a prestigious and large investment management company in their search for a Splunk Engineer. This is a Long Term contract opportunity based out of Irvine, CA/Culver City, TX (Hybrid).
Qualifications:
- 8 years of overall IT experience.
- 5 years’ experience in managing, designing, and configuring Splunk environment.
- 5 years’ experience in Unix environment including administration, scripting, or supporting applications.
- Experience with Splunk Enterprise Security Premium Application and Splunk Enterprise.
- Experience in requirement gathering and documentation.
- Experience in developing and supporting Splunk Applications.
- Experience in automation with programming languages like Python, JAVA, .Net, and Ansible is a plus.
- Experience in technologies like GIT, JIRA, and Automation Testing.
- Familiarity with Phantom, Cloud computing, Web Interfaces, Databases, and Big Data technologies (like Hadoop, Kafka, etc.)
- Understanding of Continuous Delivery and Continuous Integration.
- Splunk Admin Certification is mandatory.
- Excellent communication and interpersonal skills.
- Splunk core admin experience is mandatory.
Responsibilities:
- Support, Admin, maintain, and expand Splunk infrastructure to meet future architecture design and deployment requirements.
- Develop distributed Splunk applications, including requirement gathering, and coordinating Splunk setup.
- Recommended Splunk implementation best practices and fixes.
- Design, implement, and optimize Splunk applications (including Enterprise Security), queries, knowledge objects, and data models.
- Perform basic and advanced scripting tasks with Splunk to automate repeatable processes using Python.
- Deploy Best Practices for developing Splunk Apps and create conceptual architecture for continuous improvement initiatives.
- Provide Impact assessment for migration efforts.
- Support Performance Testing and User Acceptance Testing.
- Design and implement Custom Searches and reports.
- Build proof of concepts for Splunk enhancements.
- Tuning information model, and defining reusable templates.
- Define reusable view templates and retention & archival policies.
- Provide Impact assessment for migration efforts, and coordinate migration activities.
Nice to Have:
- Experience in Security information and event management (SIEM).
- Experience with RTIR.
- Certifications in CISSP, Python, Java, .Net, Ansible / Red Hat or similar.
Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $60/hour to $80/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.
About the Client
Our client is an American financial services company. It ranks among the world’s oldest and largest investment management organizations. They have offices globally.
About Solugenix
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.
For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.
Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.
As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CITI Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.
Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.
As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.
Job Title:Cloud Automation Engineer (AWS & Terraform)
Job Type: Fulltime.
Shifts: 24/7 (Rotational)
Location: Hyderabad
Job Summary:
Cloud Automation engineer is primarily responsible for working hands on various AWS services like EC2, EKS, S3, VPC, Route53, Lambda etc., and should have good working knowledge on Ansible Automation and Shell scripting and also should have knowledge on various devops tools like GITHub, container, code pipeline, bamboo, bitbucket , ansible, terraform etc.
- Should be able to do the automation
- Ability tp support web sites (application, middleware & infrastructure tiers) hosted on AWS
- Good communication Skills to communicate with Customers and the users.
- Having good Understanding of Incident, Change and Problem Management and JIRA
Role and Responsibilities:
- Good working knowledge of AWS cloud services (ec2, ALB, route53, codebuild, codepipeline, IAM, Lambda, S3, VPC, RDS, etc.)
- Hands on experience on AWS CLI is a plus.
- Hands on experience on Linux OS (basic scripting experience is a plus)
- Able to understand/debug/write Python code.
- Hands on experience on Ansible with other DevOps tools like GIT, Jenkins, Terraform, etc.
- Knowledge of any monitoring tool (like datadog, dynatrace, splunk, etc.), and ability to troubleshoot issues using it.
- Knowledge on Akamai CDN and Networking basics is a plus.
- Good working knowledge on setting up apache webserver and tomcat with ability to understand and write redirect configuration.
- Good understanding of SSL setup, and troubleshoot issues related to it.
- Strong analytical and problem-solving ability.
Job Responsibilities:
- Design, develop and manage cloud-based infrastructure. Look for opportunities to automate day-to-day activities.
- Actively participate in migration/upgrade/patching projects, and coordinate with the various stakeholders in the process.
- Closely monitor the performance of cloud- based infrastructure and optimize resources to ensure cost-effectiveness and high availability
- Required Skills:
- Linux
- cloud computing platform (preferably AWS)
- Programming language (python, shell, perl)
- DevOps tools (Ansible, Terraforms, GIT, Bitbucket, CI/CD
Nice to Have: AWS Certification.
Meeting Planning Coordinator – NAD
Los Angeles, CA (Hybrid)
6-month contract
Job ID 2024-9568
Solugenix is assisting a client, a leading financial services company, in their search for a Meeting Planning Coordinator - NAD. This is a 6-month contract based out of Los Angeles, CA (Hybride).
The Meeting Planning Coordinator manages meeting planning activities, including the Advisor Forum Program, National Sales Meetings, and Advisory Council Meetings. This includes comprehensive planning and execution of both small- and large-scale meetings and events for the North American Client Group.
Qualifications:
- Bachelor’s degree is preferred but not required.
- Partners with various groups to serve as a meeting coordinator.
- Coordinates all meeting-related details including consultation with internal clients, site selection, vendor negotiation and selection, and preparation of correspondence and meeting materials.
- Secures meeting space and confirms logistical details.
- Manages attendee list and coordinates the invitation process.
- Coordinates delivery of meeting materials to meeting locations.
- Demonstrates strong production coordination skills including maintaining schedules, tracking deliverables, problem-solving, and escalating issues as appropriate.
- Involved in additional department-related projects as needed.
- Demonstrates strong customer focus and commitment to providing superior service.
- Demonstrates strong written and verbal communication skills; strong grammar and syntax skills; strong presentation skills; strong interpersonal skills.
- Demonstrates the ability to effectively communicate with a diverse group of associates, senior business leaders, and/or advisors.
- Demonstrates strong detail orientation, process orientation, organizational, and multi-tasking skills; ability to effectively manage an unpredictable workload and meet established deadlines.
- Demonstrates the ability to work in a team environment; initiative to work independently and contribute to department goals.
- Requires willingness to travel to meeting locations as needed and attend evening and weekend functions.
- Demonstrates strong computer skills, especially in Microsoft Word, Excel, and Access; experience in Microsoft Outlook, PowerPoint, and online registration is highly desirable.
- Requires a minimum of three years of corporate meeting planning or related hospitality experience, including venue research, site selection, contract negotiation, budget management, food and beverage selection, onsite meeting management, and project management.
- Previous experience in the hospitality industry is highly preferred.
Responsibilities:
- Maintaining team calendar and supporting the team with complex calendaring/meetings (e.g. external client meetings, speaker prep calls, working group calls, Speaker/Sales calendar holds, etc).
- Assistance with reporting and validating data across events from both Cvent and SalesForce.com.
Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $41.38/hour to $41.38/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.
About the Client:
Our client is an American financial services company. It ranks among the world’s oldest and largest investment management organizations. They have offices globally.
About Solugenix
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.
For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.
Job Title- Oracle EBS Apps DBA
Experiences-4- 7 Years
Job Location: Noida/Gurugram/Pune/Mumbai (Customer Location)
Notice Period-Immediate-15 days.
Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.
As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.
Position Title: Oracle EBS Apps DBA
Location: Noida/Gurugram/Pune/Mumbai
Experience : 4 -7 yrs.
Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.
As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CITI Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.
Job Title : Senior Python Developer & Support Analyst
Location : Hyderabad or Bangalore
Timings : 3:00 PM-1:00 AM IST
Position : Full Time
Required Experience : 7-10 Years
Job Summary:
As senior Development and Support Analyst, the incumbent is expected to be a part of a team of 2-3 members lead and contribute to solution delivery through SDLC activities (Need analysis, feasibility study, design, development, testing, deployment, support, etc.) as per business requirement. This role will have a flair of both development and L3 Production support with more emphasis on Development.
Required:
- At least 7 years’ experience in Python and good to have .Net Development
- Database development, with hands-on experience in MS-SQL and Postgres.
- Excellent soft skills, including effective communication, accountability, ownership, and a service-oriented attitude.