Junior Technical Support Engineer

Junior Technical Support Engineer

Chicago, IL (Onsite)
Direct Hire

Job ID 2024-9980

Solugenix is assisting a client in their search for a Junior Technical Support Engineer. This is a direct hire opportunity based in Chicago, IL (Onsite).

Under direct supervision, performs a variety of routine support activities in the technical support function.

Responsibilities:

• A bachelor's degree in electrical, mechanical, or Industrial engineering majors is preferred.
• Experience in manufacturing/electronics industry or after-sales service technical roles.
  
• As a technical liaison, is responsible for providing troubleshooting and repair technical support to company field engineers, technicians, and customers.
• Assesses and responds to situations where standard procedures have failed in isolating or fixing problem equipment or software.
• May report design, reliability, and maintenance problems to engineering.
• This entry-level position requires knowledge of company product lines and troubleshooting methods.
• May assist the Sales Manager, and dealers in price quotes, technical questions, and product demonstrations.
• Coordinates with Sales, Material Control, and Q.C. on customer queries.
• Collects background data (cost, order history, etc.) to assist in large order negotiations.
• Maintains competitive literature and pricing files for ready reference. Write application notes.
• Assist with touchscreen product return testing and analysis.
• Assists in creating, troubleshooting, testing, and modifying PLC, HMI, VFD and Sensor products computer programs.
• Ability to multitask and work efficiently in a fast-paced environment.
• Excellent communication and interpersonal skills with customers and internal departments.
• Customer-oriented, strong problem-solving skills.
  

Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC: $65,000 to $65,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.

About the client:
Our client is one of the leading manufacturing Company.

About Solugenix:

Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world.  The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates.  We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.

For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.