L2 Java Support Engineer

Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.

As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.

Position Title: Java L2 Support Engineer 

Location: Bangalore

Experience : 5-8 yrs.

Position : Contract to hire

Job Description (Job Summary/Roles & Responsibilities)

As a Service Assurance Engineer, you will work with a multi-functional team responsible for assessing production readiness for new applications, features, and infrastructure changes. You must be a self-starter! Eager to learn new technology trends, and partner with the business teams to ensure technology changes do not impact our customers.

If you are an engineer with a passion for operating things and the desire to understand full stack (business down to infrastructure), and you embrace the instinct to support defects, solve and code problems away, then this dynamic role is for you !

Role and Responsibilities:

Service Assurance

• Liaise between Global Infrastructure, collaborate with development and partner interfacing teams.
• Effectively lead a bridge and escalate as part of a larger incident management process.
• Function as member of a DevOps Team following the agile practice provide design inputs and operational standard methodologies.

Leadership

• Effectively communicate to business and leadership on restoration.
• Demonstrate the ability to collaborate and contribute to established goals.
• Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking.

Mandatory Skills

'Required:

• Experience in Distributed (multi-tiered) systems, large scale infrastructure and design involving Java, J2ee, API’s (Rest, Soap), React technologies & Spring framework.
• Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.
• Experience with debugging techniques for root cause analysis of issues.
• Debug defects as well as develop dashboards using modern monitoring tools (e.g. Dynatrace, Splunk) to enable reduction in detection time.
• ITIL working knowledge: Event, Incident, Release, Problem and Knowledge Management.
• Experience in one or more of the following: programming languages, networking, Linux/Windows, middleware, databases, cloud.

Desired Skills

• Experience with debugging infrastructural and Database (Oracle, Db2, Couchbase etc.) related issues.
• Experience with using CICD tools (Jenkins, GitHub etc.)
• Experience in building automations (using scripting/Ansible/Python/Java etc.).
• Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.
• Experience working with application performance monitoring, Moogsoft or an equivalent tool to improve overall efficiency.
• DevOps knowledge for highly available IT infrastructure
• Building live production APIs and services.
• Experience with automation development.
• Familiar with Agile or other rapid application development methods.
• Hands-on expertise with application design, software development and automated testing.

Education & Certifications:

BE/ BTech / BSC / MCA

Bachelor’s Degree in computer science, computer science engineering or related technical experience. Up to 5 years of dynamic experience in software engineering.