Customer Support Representative (ASP)

Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.

As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.

Job Title: Customer Support Representative – Healthcare Order Processing

Job Summary:

Seeking an experienced Customer Support Representative who is familiar with order entry and processing procedures in HealthCare domain and can handle incoming calls to answer customer queries.

Role and Responsibilities:
Handles incoming calls from customers regarding orders for products.

Achieves SLA targets and call metrics to ensure high customer satisfaction.

Understands order entry and processing procedures.

Takes full accountability for customer satisfaction with a highly professional personality and demeanor

Key Skills:

Must be fluent in English and French (written/spoken)

• 2-4 years Customer Service experience in a high-volume contact center environment.
• Types 40+ WPM.
• Tech Savvy: typing, navigating through multiple applications while engaging with the customer.
• Strong written and verbal communication skills.
• Strong phone presence: Ability to navigate through phone queues while working towards maintaining contact center metrics and building strong relationships with customers.
• Proficiency in Windows, Excel, Word, Ticketing Systems.
• Familiarity with SAP, SalesForce preferred.
• Medical device experience preferred.

- Excellent communication and interpersonal skills

- Ability to multitask and prioritize tasks effectively

- Flexibility to work non-standard hours on occasion