We have a very urgent requirement for “Genesys Cloud Engineer ” . Please find below the full Job Description, if this job opportunity interests you, I urge you to email me your updated resume with mobile number and the best time to call you. As we have multiple job opening, I further request you to share this email with your friends and industry colleagues and help us in hiring for the same.
Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.
As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CITI Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.
As a Genesys Cloud engineer the incumbent is expected to be a part of a team of 3 -4 members in the Contact Center domain(Genesys Pure Engage & Cloud), lead and personally contribute to solution delivery through SDLC activities (analysis, development, testing, deployment, support, etc.) for one or more medium to high complexity business capabilities and/or products.
Required Skills
- Minimum of 4 - 7 years’ experience in supporting and developing Genesys Cloud platformAbility to work in a team and challenging environment.
Participate and contribute during migration activities from Genesys Engage to ClouTroubleshoot issues within the Genesys cloud environment. - Troubleshoot and resolve incidents escalated to the L3 team.
- Work with vendor support as required to resolve outstanding defects/issues.
- Create and maintain documentation for L2 Support resources.
- Problem Management, perform root cause analysis and take preventative actions.
- Good to have AWS fundamentals (Cloud practitioner) certification.
- Adheres to support processes and best practices.
- Strong verbal and written communication skills
Desired Skills
- Genesys Cloud CX concepts, Work experience on Architect
- Good to have: Knowledge on Genesys Engage basics.
Tools & Technology
- Genesys cloud, Architect, Genesys Engage Tools
Responsibilities:
- Troubleshoot issues within the Genesys cloud environment.
- Troubleshoot and resolve incidents escalated to the L3 team.
- Work with vendor support as required to resolve outstanding defects/issues.
- Create and maintain documentation for L2 Support resources.
- Problem Management, perform root cause analysis and take preventative actions.
- Adheres to support processes and best practices.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Minimum of 3 years of experience working with Genesys eServices solutions, including implementation, configuration, and support, and overall 4-7 years of experience in Genesys
- Strong knowledge of Genesys routing and reporting solutions, as well as integration
- Excellent problem-solving, analytical, and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and interact with clients at various levels.
- Ability to manage multiple tasks and priorities in a fast-paced, deadline-driven environment.
- Genesys certifications, such as Genesys Certified Professional (GCP), are highly desirable.
- Experience in any of these applications is a plus - Genesys Platform, Genesys SDK, GVP – IVR platform, Workforce management.
