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Office Coordinator Sacramento, CA (Onsite) Contract to hire Job ID 2024-9743   Solugenix is assisting a client in their search for an Office Coordinator. This is a contract to hire opportunity based out of Sacramento, CA (Onsite).   The Administrative Assistant/Office Coordinator's responsibilities are greeting and assisting customers, vendors, and personnel; answering multi-line telephone systems, screening, and directing calls to the proper office personnel, salespeople, and filed superintendents; and sorting and distributing incoming and outgoing mail and packages. The Administrative Assistant/ Office Coordinators will be assisting the Branch Manager and Office Manager on daily tasks and projects. In addition, the responsibilities entail ordering office supplies and maintaining and tracking office equipment services and repairs.    Responsibilities: - All front office administrative tasks include mail distribution and shipping, phone call screening, filing, copying, and scanning, office supply management, facility maintenance, and basic admin/clerical functions. - Assist Office Manager/Coordinator and Sales Assistant. - Answer office phones and route calls to appropriate personnel. - Assist Branch manager, Office manager, Field Superintendents and Salespeople. - Maintain office phones, copier, fax machine and troubleshoot issues. - Assist with new hire paperwork for field employees. - Assist with database entries and management. - Create and maintain appropriate files for agencies such as OSHA, EPA, and AQMD. - Review agency documents for data integrity to avoid fines before submission. - Perform special projects as assigned by the Branch Manager and Office manager. Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $25/hour to $25/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.   About the Client: Our client is one of the leading environmental, indoor air quality, fire life safety, biohazard, and heat contractors on the west coast.   About Solugenix: Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world.  The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates.  We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result. For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Network Project Manager - $35/hr – $50/hr Midland, TX Contract to hire Job ID 2024-9741   Solugenix is assisting a client in their search for a Network Project Manager. This is a contract to hire opportunity based out of Midland, TX.   Qualifications: - At least 5 years of hands-on experience in the networking field. - Self-sufficient and can make engineering decisions within the documented process. - Demonstrated ability to systematically troubleshoot problems in complex systems and network environments. - Strong planning, organizational, and problem-solving skills. - Strong verbal and written communication skills, customer service, and interpersonal skills. - Provide VoIP and Trader Voice services support at a mid to advanced level to the enterprise. - Review and design system configurations and voice requirements for the NICE Recording system for Call Manager and IPC deployments. - Provide and maintain architectural documentation of telecommunications infrastructure and create handover documentation to Service Operations. - Troubleshoot network/VOIP problems, referring to vendors or technicians as appropriate. - Responsible for implementing and maintaining all aspects of the VOIP network infrastructure (i.e. Cabling- Racking/LAN/WAN/WLAN/VoIP/VPN/Network Security). - Assist with the development of documentation for standards requirements within the department. - Provide accurate, clear, concise documentation and assistance to Service Operations. - Review and ensure accurate systems documentation is maintained throughout the project. - Excellent team player with the ability to coordinate and cooperate with others and provide junior Team member mentoring. - Partners with vendors, clients, carriers, and technical staff on VoIP implementation, optimization, security, and ongoing management. Preferred Qualification: - Technical Expertise with IP networking and extensive knowledge of technologies such as SDWAN, MPLS, and VPN. - Extensive knowledge of network hardware including Cisco routers and switches. Experience and expertise with IP routing protocols including EIGRP, OSPF, and BGP. - Knowledge of Cisco encryption technologies (IPSec, SSL), standby protocols HSRP and VRRP, and network address translation (NAT). - Experience in VRF VNF, and NSX. - Experience in Overlay and Underlay. - Experience required in Cisco ISE, Prime, and with both ACI and ACA Firewall technologies. - Experience with Nexus and FEX configuration a plus. Responsibilities: - Plan, design, implement, and support network systems of moderate complexity. - Able to lead and guide projects dealing with network changes and upgrades. - Support WAN connections to CLIENT commercial endpoint devices and analyze utilization to determine circuit capacity requirements. - Work closely with account managers to support all client network requirements. - Provide network design documentation to project teams, peers, and network support organizations. - Perform third-level support within Client/Vendor Partners to resolve network issues and support the implementation of new network solutions. - Provide engineering recommendations to Client/Vendor Partner regional and product representatives as requested. - Conduct product evaluation and testing, and support application development teams. - Support change management processes for the commercial network environment. - Support maintenance window activities on the commercial network when required. - Participate in the development, testing, and QA functions to ensure project delivery. - This person should be able to assist in the deployment and troubleshooting of Unified Communications products and enhancements based on current production deployments for Voice over IP and Trader Voice infrastructure. About the Client: Our client is a nationwide IT Service provider for many fortune 500 companies.   About Solugenix: Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world.  The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates.  We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result. For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Sr. MAC Technician $35 - $45/hr. Farmington Hills, MI (Onsite) 3+ month contract to possible hire Job ID 2024-9737   Solugenix is assisting a client in their search for a Sr. MAC Technician. This is a 3+ month contract to possible hire opportunity based in Farmington Hills, MI (Onsite). The candidate works on assignments of diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.   Qualifications: - Requires 5+ years of related work experience. - Experience with Mac Products (iMac, Mac Mini, Mac Pro, Mac Book). - Experience in Mobile Products (iPhone, iPad, iPad mini). - Experience in software (Apps, Pro Apps, and iOS). - Experience with JAMF is a MUST HAVE. - Comfortable in Mac product installations, configuration, maintenance, troubleshooting, operating systems, upgrading, and recovery solutions. Responsibilities: - Provide support and maintenance of MAC hardware, Apple mobile products, Applications, Pro Applications, and OS. - Provide onsite support to Authorized Users with operational and technical support and meet specified SLAs. - Resolve incidents and problems associated with Apple products. - Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future. - Perform installation, configuration, upgrade, repair, and preventative maintenance on software, hardware, and/or systems related to Apple products. - Monitors and advises the team on the support activities of the Apple Support Center. - Provide Apple product troubleshooting, diagnosis, and repair on (but not limited to) Microsoft-based products. - Provide support to end-users regarding technical inquiries. - Provide on-site hardware support for general troubleshooting and problems for Apple products. - Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel. - Utilize problem management databases and systems to track and report on customer calls and requests. - Communicate technical information to the technical and non-technical teams and customers. Desired Certifications: (one or more) - Apple Certified Support Professional (ACSP) - Mac Integration Basics (MIB) - Apple Certified MAC Technician (ACMT) About the Client Our client is a nationwide IT Service provider for many fortune 500 companies.   About Solugenix Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world.  The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result. For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Solutions Engineer San Antonio, TX (Hybrid)  6-month contract Job ID 2024-9736   Solugenix is assisting a client, a prestigious and large investment management company in their search for a Solutions Engineer. This is a 6-month contract opportunity based out of San Antonio, TX (Hybrid).   A large financial services firm located in San Antonio, TX is looking for a Facilities Solutions Engineer to join their team. You will join the team dedicated to supporting facilities and physical securities. As a facilities Systems Engineer, for this firm’s internal facilities technologies (Building Management Systems, Physical Security systems), you'll partner with other facilities engineers and internal technology teams (e.g., Network Team, Security Team, infrastructure team) to identify requirements, build, maintain and support the firms facilities products through your collaboration in product discussions from concept to completion. This role is an IT role centered around coordination on the system, however some minor hands-on configuration may be required. The ideal candidate for this role has an excellent background within infrastructure, the software development life cycle and extensive experience with BMS systems from a technical standpoint.   Qualifications: - 3+ years of experience as a Solutions Engineer. - 2+ years of infrastructure experience with excellent knowledge of networking concepts from an IT perspective. - 2+ years of experience working with building management systems from a technical standpoint - Delta Controls EnteliWEB, AMAG Connect/Symmetry preferred. - Working understanding of application architecture, infrastructure, security concepts, and technical implementation. - Experience managing business systems analysis functions including preparation of product roadmap, integration plans, specification of development & test cases for converting business requirements into technical epics and stories. - Experience working through all facets of the software development life cycle. About the Client Our client is an American financial services company. It ranks among the world’s oldest and largest investment management organizations. They have offices globally.   About Solugenix Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result. For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen.We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Administrative Assistant III Los Angeles, CA 8-Month Contract Job ID 2024-9734   Solugenix is assisting a client, a prestigious and large investment management company in their search for an Administrative Assistant III. This is an 8-month contract opportunity based out of Los Angeles, CA.   The level III Administrative Assistant demonstrates a thorough knowledge of the assigned area and works under direction only as needed. The Assistant provides administrative support to senior managers and may also provide administrative support to a broader department or team. Additionally, the Assistant independently manages a range of tasks and acts as the first point of contact for internal and external queries.    Qualifications: - Requires 5+ years of experience as an administrative assistant." - Demonstrates initiative by identifying issues and recommending solutions. - Demonstrates effective written and oral communication skills with a diverse group of associates and senior business leaders. - Demonstrates sound judgment in resolving matters of high complexity. - Demonstrates ability to prioritize assigned work and complete it in a timely manner. - Demonstrates effective and professional service orientation and builds rapport with internal and external contacts. - Consistently demonstrates the ability to evaluate and appropriately address privacy and confidentiality concerns when dealing with others. - Demonstrates in-depth knowledge of Microsoft Office and other relevant software and applies it to work assignments, especially Outlook, Word, Excel, and PowerPoint. - Demonstrates in-depth knowledge of the department’s function and applies it to work assignments. Responsibilities: - Provides administrative support. - Extensively manages calendars. Plans, negotiates, and schedules meetings to accommodate manager and others. Uses discretion and judgment to determine the priority of meetings. - Reschedule existing meetings if needed to accommodate meetings with more urgency. Keeps managers informed of upcoming appointments and deadlines. - Coordinates meetings with internal associates and external contacts. Schedules meeting rooms, visitor passes, and equipment as required. Meets, greets, and escorts visitors, meeting attendees, and candidates. Drafts, collects, and distributes supporting documentation. May compile minutes and distribute follow-up materials as required. - Manages complex travel arrangements. Reserves transport and accommodations taking into consideration manager preferences, cost, and timing implications. Ensures that managers have the necessary paperwork for travel (tickets, confirmation numbers, visas, itineraries). - Completes business expense claims promptly and follows up on reimbursements if necessary. - Produces general correspondence, reports, and presentations. May create documents transcribing from voicemail, recordings, or in-person meetings. Develops appropriate formats and checks for grammar, punctuation, and spelling. - Manages incoming and outgoing mail and correspondence (post, email, etc.); handles routine issues directly and prioritizes remainder. - Covers telephones and takes accurate written messages and notes. Provides backup for other administrative assistants. - Creates and maintains lists, files, and databases to enhance efficiency and productivity. - Organizes and maintains information that may be sensitive, confidential, or technical. Audits records for discrepancies and reconciles issues as appropriate. - Identifies opportunities to improve work processes/flow to leverage own and the department’s workload. - Keeps abreast of internal administrative policies, practices, and guidelines (e.g., conference call and WebEx best practices, travel and expense guidelines, Office Services processes, etc.). - May order supplies and equipment and handle incoming invoices. - May track, gather, maintain, and compile market or internal information, and generate reports. - May conduct basic analysis and auditing. - May conduct data analyses and present findings using graphs, charts, diagrams, and tables for inclusion in reports, brochures, and presentations. - May train other administrative support staff on general responsibilities and provide work direction on day-to-day issues. - Acts as the first point of contact for the team or department. Also, - Serves as the first point of contact for inquiries. Assesses level of urgency determines business nature and identifies what inquiries need to be directed to particular team members. - Responds to internal and external queries concerning guidelines, procedures, or operations. Uses knowledge of the function and manager’s role to independently resolve issues for managers, escalating and redirecting more technical inquiries as appropriate. - Proactively develops relationships with key internal and external contacts to source information or redirect inquiries appropriately. - May work on special projects as assigned. - Performs additional responsibilities as assigned.   Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $41.38/hour to $41.38/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.   About the Client Our client is an American financial services company. It ranks among the world’s oldest and largest investment management organizations. They have offices globally. About Solugenix Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world.  The company offers a variety of innovative and talent support solutions to promote growth and innovative advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result. For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success.  In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen.  We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

AWS – Delphix Engineer San Antonio, TX (Hybrid/Remote) Long-Term Contract Job ID 2024-9733   Solugenix is assisting a client, a prestigious and large investment management company in their search for an AWS – Delphix Engineer. This is a long-term contract opportunity based out of San Antonio, TX (Hybrid/Remote).   Qualifications: - 10+ years of related experience. - Creating, configuring, and maintaining Infrastructure on AWS Cloud services including Virtual Private Cloud VPC, EC2, RDS, S3, Route53, SNS, CloudFront, CloudWatch, and IA. - Migrating servers from the data center to Amazon Web Services cloud. - Creating S3 buckets and folder management within it. - Creating role-based policies to access AWS resources like S3 and other AWS services. - Creating or Importing Volumes into AWS instances. - Create and configure the Elastic Load balancers with Autoscaling groups. - Create Alarms, events, and logs on CloudWatch for monitoring and Cloud trail for logging events onto S3 to troubleshoot and record event history. - Design AWS Cloud Formation templates and Terraform code development to deploy infrastructure onto multiple zones and regions. - Integration of Jenkins with GIT for automating builds. - Hands-on experience with databases MySQL, MongoDB, and MSSQL creating users, performing dump/restore, and taking automated snapshots. - Creating complex caching and routing policies. - Exposure to Kubernetes clusters and managing the clusters using KOPS, Rancher. - Experience in administration, engineering, and support of the Delphix platform – Mandatory. - Onboard and manage VDB and resources on Cloud and prime premises – Mandatory. - Strong scripting skills (e.g., Ansible, Shell scripting, Python, PowerShell) to develop and maintain automation of operational tasks. - Good to have migration experience from on-prem to cloud. Technologies: AWS (EC2, VPC, ELB, S3, CLI, RDS, VPC, SNS, CloudFront, CloudWatch, Cloud Formation and Route 53), GIT, Jenkins, Terraform, Docker, Ansible, Kubernetes and Delphix.   Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $80/hour to $85/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.   About the Client Our client is an American financial services company. It ranks among the world’s oldest and largest investment management organizations. They have offices globally.   About Solugenix Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result. For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Project Coordinator $23/hr - $25/hr Irvine, CA (Hybrid - 2 days Remote per week) 6+ month contract to possible hire Job ID 2024-9729   We are looking for multiple Project Coordinators. These are 6+ month contract to possible hire opportunities in Irvine, CA.  PC’s work a hybrid schedule with 3 days onsite and 2 days remote each week.   The Project Coordinator will play a vital role providing support to the Project Management team by processing orders in SAP. Monitor current projects and coordinate all team members involved keeping installation workflow on track. Communicate timeline changes and new information to the project team.    Qualifications: - Bachelor’s degree preferred. - 1-3 years of professional administrative experience. - Experience with scheduling would be a plus. Responsibilities: - Coordinates installation with third-party vendors, co-workers, and customers. - Manage the data for all project-related information; ensure all needed materials are current and properly filed and stored. - Manage travel for the installation team within the assigned budget and ensure adherence to the travel policy. - Organize and plan meetings with the project manager, either ad hoc or on a scheduled cadence. - Ensure on-time completion of all installation projects. - Work to improve the project process. Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $23/hour to $25/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.   About the Client Our client is one of the leading manufacturers of equipment.   About Solugenix Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result. For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Senior Genesys Test Engineer San Antonio, TX (Hybrid) Long-Term Contract Job ID 2024-9728   Solugenix is assisting a client, a prestigious and large investment management company in their search for a Senior Genesys Test Engineer. This is a long-term contract opportunity based out of San Antonio, TX (Hybrid).   Qualifications: - 10+ years of related experience. - Working experience validating various Contact Center components related to voice, email, and work items channels both on-Prem and Genesys cloud to include Genesys data and reporting. - For both Functional and Non-Functional expertise in Test Case Design, Test Execution, Defect Management, Reporting, and Test Asset Maintenance (manual and automated). Experience in logging the bugs on Qtest and Jira. - Proficient in preparing Test plan strategy, Test Approach, and Test Results documents. - Able to design and execute various testing techniques and strategies. - Working knowledge of JIRA and Confluence. - Experience in test automation tools supporting Contact Center platforms. (i.e. selenium or Qtest) - Prefer experience with Cyara for automated IVR testing. - Understand the SDLC, Agile/SCRUM concepts, and software release cycle. - Excellent Oral & Written communication skills. - Good customer interfacing skills and ability to collaboratively work with different stakeholders in IT and Business. - Prefer to have experience in Genesys cloud testing. About the Client Our client is an American financial services company. It ranks among the world’s oldest and largest investment management organizations. They have offices globally.   About Solugenix Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world.  The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result. For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.   Position Title:SDET QA - MEAN Stack Location:Hyderabad/Indore/Gurugram Experience : 4-7 yrs.    

Project Manager Phoenix, AZ (Hybrid) 9-month contract (with possible extension) Job ID 2024-9723   Solugenix is assisting a client,a financial services company, in their search for a Project Manager. This is a 9-month contract opportunity based out of Phoenix, AZ (Hybrid).   Qualifications: - Excellent analytical and problem-solving skills, with experience in managing large data sets. - Reporting and analysis experience will be a distinct advantage. - Ability to handle multiple assignments and tasks independently/with minimal supervision while adhering to time-sensitive deadlines. - Must have advanced proficiency in Excel. - Must be proficient in MS Product suite, including Word and Powerpoint. - High level of flexibility with the ability to absorb new information and adapt to change quickly. - Ability to collaborate and partner across multiple teams. - Knowledge of Agile (Scrum) methodology and practices. - Excellent communication skills. - Motivated self-starter. - Excellent organizational and planning skills. Responsibilities: - As part of the PMO team, work across multiple product delivery teams to maintain detailed capacity planning reports that include capacity allocations, actuals, and forecasts (budget, sow, burn rate, etc.). - Maintain capacity plans that report on capacity commitments across scrum teams by Program Increments (PI) and Products. - Ensure the integrity of the capacity planning reporting through strong data quality practices and communication with product delivery teams. - Produce reporting that enables transparency into capacity allocation, consumption, outlook, and sequencing options. - Partner with product delivery teams to collect sizings for new initiatives. - Partner with the Tech Portfolio team to track resource shifts and scrum team updates. - Identify and deliver process redesign/improvement areas that build confidence in the capacity reporting. Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $60/hr to $65/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.   About the Client Our client is a fortune 100 financial services company.   About Solugenix Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result. For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Desktop Support Specialist - Field Technician (Storm Support) $20/hr - $24/hr Grand Rapids, MI Contract to possible hire Job ID 2024-9722   Solugenix is assisting a client in their search for a Desktop Support Specialist - Field Technician (Storm Support). This is a contract to possible hire opportunity based out of Grand Rapids, MI.   Responsibilities: - In-field technical support of Panasonic Toughbook or similar and supporting infrastructure including docks, stands, wiring harnesses, and a 12-volt system. (Knowledge of Inverters/RAM Mounts/Adapters/Multimeter a plus). - Perform Provisioning and asset management for new builds/reinstalls etc leveraging DTE tools. (SCCM/ServiceNow or similar). - Software installation and troubleshooting including Windows 10/11, (MDM experience a plus, ADMS or Clicksoft). - L2 support for MDT devices (Hardware/Troubleshooting, mobile tablet, or rugged PC experience a plus). - Storm supports round the clock and supports the MDT hotline during Storm for priority response. - Provide support 24 hours (12-hour shifts during active storms) DTE has reduced # of severe power outages and length of outages this year and wants to continue that trend, but OT is possible anytime that occurs). - Travel and On-demand Dispatch/preventive maintenance as part of the job requirement. About the Client: Our client is a nationwide IT Service provider for many fortune 500 companies.   About Solugenix: Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world.  The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates.  We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result. For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Desktop Support Specialist - Field Technician (Storm Support) $20/hr - $24/hr Detroit, MI Contract to possible hire Job ID 2024-9721   Solugenix is assisting a client in their search for a Desktop Support Specialist -Field Technician (Storm Support). This is a contract to possible hire opportunity based out of Detroit, MI.   Responsibilities: - In-field technical support of Panasonic Toughbook or similar and supporting infrastructure including docks, stands, wiring harnesses, and a 12-volt system. (Knowledge of Inverters/RAM Mounts/Adapters/Multimeter a plus). - Perform Provisioning and asset management for new builds/reinstalls etc leveraging DTE tools. (SCCM/ServiceNow or similar). - Software installation and troubleshooting including Windows 10/11, (MDM experience a plus, ADMS or Clicksoft). - L2 support for MDT devices (Hardware/Troubleshooting, mobile tablet, or rugged PC experience a plus). - Storm supports round the clock and supports the MDT hotline during Storm for priority response. - Provide support 24 hours (12-hour shifts during active storms) DTE has reduced # of severe power outages and length of outages this year and wants to continue that trend, but OT is possible anytime that occurs). - Travel and On-demand Dispatch/preventive maintenance as part of the job requirement. About the Client: Our client is a nationwide IT Service provider for many fortune 500 companies.   About Solugenix: Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world.  The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates.  We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result. For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Senior ServiceNow Developer Rockville, MD (100% Remote) Full Time Job ID 2024-9720   Solugenix is assisting a client, in their search for a Senior ServiceNow Developer. This is a full-time opportunity based out of Rockville, MD (100% Remote).   Seeking a highly skilled Senior ServiceNow Developer to join our team on a full-time basis. This remote role is ideal for a candidate who excels in ServiceNow integrations, UI building, and flow design, and has a robust understanding of the telecommunications sector. Qualifications: - Bachelor’s degree in computer science or related field from a reputable college - 3 to 7 years of experience on the ServiceNow platform. - Proven experience as a ServiceNow developer in a senior capacity, with a strong portfolio of successful integrations and UI implementations. - Deep knowledge of the telecommunications industry. - Ability to start immediately and commit to the project timeline until the end of December 2025. - Optional: Understanding of the Telecommunications Services Management (TSM) solution Responsibilities: - Lead the migration of services and processes to ServiceNow. - Design and implement effective UIs tailored to user needs. - Develop comprehensive workflows and business processes using ServiceNow Flow Designer. - Serve as an integration expert to ensure seamless connectivity within ServiceNow and external systems. - Strategize, architect, and design end-to-end ServiceNow implementations for clients/customers. - Design, strategize and implement ITIL processes for clients/customers using the ServiceNow platform. - Develop a productive working relationship with client stakeholders and process owners that allows for a cross-functional understanding of requirements and expectations. - Leverage from best practices in Project Management using SCRUM/Agile for efficient project delivery and implementation. - Ensure project scope and objectives are accomplished within the prescribed time frame and budget. - Work with client stakeholders to define and implement new ServiceNow applications/modules. - Assist business service lines in defining and developing client-specific reporting. - Work with QA and end-users to ensure new functionality passes testing, and defects are resolved promptly. - Implement, maintain, and customize ServiceNow modules like (not limited to): CSM, Field Service, ITSM, ITAM, CMDB, Discovery, Service Catalog, Project, Portfolio, Orchestration. Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $50/hour to $80/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.   About the Client Our client is a global leader in digital engineering and IT services, with over two decades of experience helping clients turn digital transformation into business value.   About Solugenix Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis.We also have additional resources from our staffing partners to ensure the right match and expertise for the best result. For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success.  In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Quality Training Associate Fort Worth, TX (Onsite) Contract to Hire Job ID 2024-9719   Solugenix is assisting a client in their search for a Quality Training Associate. This is a contract to hire opportunity based out of Fort Worth, TX (Onsite).   The Quality Training Associate is responsible for supporting the day-to-day activities related to the corporate training program.   Qualifications: - A Bachelor's degree preferred, and/or 4 years of related work experience. - 2 years of quality experience in a cGMP environment, is preferred. - Must have experience in LMS = Learning management system. - Ability to work independently when guided by documented procedures. - Able to work effectively as part of a team. - Excellent attention to detail. - Ability to deliver within established timelines. - Fluency in English and excellent comprehension. Bilingual/Multilingual candidates are encouraged to apply. - Strong oral and written communication skills. - Proficient with Microsoft Office applications. - Ability to periodically provide training support for night and weekend shift Associates. Additional Qualifications: - Quality oriented, Process Driven, Project Driven, Deadline Driven. - Heavy Administrative skills in PowerPoint, Excel, Presenting Presentations. - Managing the electronic system Software/ running reports and managing data (Master Control). - Presenting Metrics and Data, Public speaking skills. - Personable and flexible, Accountability, Integrity. - Multitasking a must have. - Someone who can work Independently. - Someone who is goal oriented. - Work experience is valued Degree is a bonus. Responsibilities: - Administration and maintenance of the Electronic Quality Management System (eQMS) Training. - Module, associated user profiles, and electronic training records. - Assist with the development and implementation of role-based training curricula for all employees performing GxP activities. - Administration and maintenance of hard copy training records. - Generate eQMS training reports, routinely and as requested. - Generate training metrics, routinely and as requested. - Monitor the status of assigned training tasks. - Participate in employee onboarding, routine cGMP training, and other training-related tasks as assigned. - Assist with training-related requests during internal audits and/or customer or regulatory inspections. - Assist with document control change management for controlled documents that require training. - Perform a quality review of electronic and hard copy training records, as needed. - Assist with efforts to ensure the continued effectiveness and compliance of the corporate training program. - Author or revise Standard Operating Procedures and Work Instructions as requested. About the client: Our client is a pharmaceuticals company based out of Fort Worth, TX.   About Solugenix: Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world.  The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates.  We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result. For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CITI Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.  

Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CITI Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.   Position Title: Technical Support Analyst (Enterprise Management) Job Location: Hyderabad (WFH)   Job Description (Job Summary/Roles & Responsibilities) Summary of Job Function We are seeking Technical Support Analyst (enterprise management) to join our team. The ideal candidate will be responsible for troubleshooting product-related issues on the POS system, menu management, and back-office reporting. This role involves providing exceptional customer service through various communication channels such as phone calls, emails, SMS texts, chat, and web portals.   Essential Duties and Responsibilities Customer Service: - Take live phone calls and monitor shared email box. - Respond to SMS text messages, chat inquiries, and web portal interactions promptly and professionally. - Strive to achieve the excellent quality assurance scores on customer interactions.   Menu Management: - Add/remove products from the menu. - Update pricing of products. - Implement and manage product discounts. - Troubleshoot product-related issues on Point of Sale (POS) systems. - Perform software configuration of Kitchen Display Systems (KDS) monitors and ticket printers.   Back Office Reporting: - Perform backoffice reporting including cash management, inventory, invoices and labor.  Infrastructure - Wired Internet connection (cable/broadband)- WIFI is NOT permitted or supported on the provided work equipment. - Internet Service Speed Minimum: 20 Mbps download / 5 mbps upload - Distraction free work environment. Whether it’s your bedroom with a desk set up or a designated office within your home, you should be able to close a door to outside distractions and noise.  Mandatory Skills: - Excellent communication skills, both verbal and written. - Strong customer service skills  Desired Skills: - Knowledge of POS systems preferred. - Experience working on a service management tool preferably ServiceNow (other alternatives Zendesk/Salesforce Service Cloud/ Freshdesk/Jira Service Management etc.)   Education & Certifications: Any Graduate

Publishing Specialist Los Angeles, CA (Hybrid) 6-month contract Job ID 2024-9708   Solugenix is assisting a client, a prestigious and large investment management company in their search for a Publishing Specialist. This is a 6-month contract opportunity based out of Los Angeles, CA (Hybrid).   Qualifications: - Ideally at least 1-3 years experience working in a creative corporate environment. - Ideally has familiarity with financial concepts and the investment industry, including key data elements. Work in another highly regulated industry (pharma, legal) a plus. - Updates data, formatting, layout, design and content for print, PDF and presentation materials based on established templates in PowerPoint using the Seismic platform. - Updates and creates charts, graphs, templates, and exhibits to be used in communications materials, websites, and/or presentations. - May prepare presentation and notes files for use in meetings and webcasts. - Customizes materials based on client needs while still applying brand, style and data presentation guidelines. - Demonstrates a strong working knowledge of the following software: Microsoft PowerPoint 2010 (advanced), Microsoft Excel (intermediate; charting skills critical). - Demonstrates strong detail orientation, process orientation, organizational, and multi-tasking skills; ability to effectively manage an unpredictable workload and meet established deadlines. - Demonstrates a keen ability to problem solve and manage ambiguity. - Demonstrates analytical thinking, an eye for detail and ability to spot trends and variances in data; able to work with large volumes of data from multiple sources. - Demonstrates ability to collaborate with diverse working styles and with team members across business units; initiative to work and learn independently; proactively contribute to department goals; and ability to lead others while maintaining effective business relationships with associates throughout the organization. - Demonstrates the ability to learn new applications, as needed. Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $44.83/hour to $44.83/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.   About the Client Our client is an American financial services company. It ranks among the world’s oldest and largest investment management organizations. They have offices globally.   About Solugenix Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result. For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen.We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Software Development Manager Plano, TX (Hybrid) Full Time Job ID 2024-9707   Solugenix is assisting a client, in their search for a Software Development Manager. This is a full time opportunity based out of Plano, TX (Hybrid). We are seeking self-motivated individuals interested in working for a product-led organization to build scalable and distributed applications in Microsoft Azure.   The Software Development Manager will be responsible for designing and developing Azure hosted services and APIs on a Microsoft technical stack. Overseeing a team of developers, quality assurance, and business analysts to build out our industry-leading API marketplace platform, you will take ownership of creating new offerings and enhancing existing solutions that create significant efficiencies in the mortgage technology space. Our platform supports many clients with complex workflows, and your efforts will directly influence increased adoption and growth. We leverage best-in-breed software tools and actively practice agile processes to accelerate our speed-to-market through transparency, automation, and repeatability.   Qualifications: - Bachelor’s degree in computer science, Information Systems, or the equivalent combination of education, training, or work experience. - First-level management role. Works under the general direction of senior-level management. Has advanced leadership skills and significant proficiency in development with a preferred focus on application development. Typically manages and mentors supervisors, project leads, and/or technical staff in one or more application development functions. Typically requires five (5) or more years of application development experience and one (1) or more years of experience in a lead role and/or directly supervising others. - Experience creating and deploying software to Azure cloud-based platforms. - Experience developing highly scalable SaaS offerings. - Experience with Microsoft technologies, .NET, ASP.NET, Web API, SQL Server. - Experience developing web applications and web services (REST/SOAP). - Strong software development experience (full stack). Preferred Qualifications: - Experience with continuous integration and continuous delivery of software. - Knowledge of designing, coding, testing, and debugging skills (Unit testing, automated testing, MS Tests, NUnit, Xunit, etc.) - Demonstrated track record of delivering multiple complex projects on time and within budget. - Extensive knowledge of version and revision control practices and procedures. - Excellent analytical, decision-making, and problem-solving skills. - Ability to develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology. - Must be able to multitask in a fast-paced environment with a focus on timeliness, documentation, and communication with peers and business users alike. - Experience with project management and conflict resolution. - Ability to communicate well both verbally and in writing to technical and non-technical audiences of various levels within Dark Matter or outside the organization (executives, regulators, clients, etc.) - Results-oriented, business-focused, and successful at interfacing across multiple organizational units. Responsibilities: - Coordinates systems analysis and application development activities through direct and indirect staff. - Partner with business and technology leadership to define, prioritize, and achieve strategic objectives related to approval application development projects and platforms. - Identify opportunities to deliver business value through business process improvement, organizational change, and/or technology integration. - Analyze project risks, costs, and benefits and make relevant recommendations to the business and technology leadership team. - Manage end-to-end application scoping, sizing, estimating, analyzing cross-impacts, planning, development, implementation, and post-implementation maintenance and support. - Directs development teams in the areas of scheduling, technical direction, future planning, and standard development practices. - Participates in budgeting and capital equipment processes and quality improvement activities for the development organization. - Implement best practices to ensure that all core IT functions are fully documented, supportable, and in compliance with applicable regulations. - Ensure systems are kept at current software levels and evaluate the costs/benefits of upgrades for applications. - Coordinate the formal functional and performance testing processes. - Develop processes and tools that encourage continuous performance improvements. - Regularly communicate the status of application development to all impacted stakeholders, set expectations, and manage team members. - Performs other related duties as assigned. About the Client: Our client is an international provider of market-leading software and services to a number of industries.   About Solugenix Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis.We also have additional resources from our staffing partners to ensure the right match and expertise for the best result. For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success.  In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.   Position Title: Service Assurance Engineer Location: Bangalore Experience : 5-8 yrs.  

Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CITI Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.   Job Title - Genesys Test Engineer Location - Hyderabad/Bangalore      Position - Full Time Experience - 3-6 Years   Job Summary: As a Genesys Test Engineer (Genesys), the incumbent is expected to be a part of a team of 3 -4 members in the C#. .NET domain, lead and personally contribute to solution delivery through SDLC activities (analysis, development, testing, deployment, support, etc.) for one or more medium to high complexity business capabilities and/or products.    - Working experience validating various Contact Center components related to voice, email, and work items channels both on-Prem and Genesys cloud to include Genesys data and reporting. - For both Functional and Non-Functional expertise in Test Case Design, Test Execution, Defect Management, Reporting and Test Asset Maintenance (manual and automated). Experience of logging the bugs on Qtest and Jira. - Proficient in preparing Test plan strategy, Test Approach and Test Results documents. - Able to design and execute various testing techniques and strategies. - Working knowledge of JIRA and Confluence. - Experience in test automation tools supporting Contact Center platforms. (i.e. selenium or Qtest) - Prefer experience with Cyara for automated IVR testing. - Understands the SDLC, Agile/SCRUM concepts and software release cycle. - Excellent Oral & Written communication skills. - Good customer interfacing skills and ability to collaboratively work with different stakeholders in IT and Business. - Prefer to have experience in Genesys cloud testing. Roles and Responsibilities: - Review requirements, specifications, and technical design documents to provide timely and meaningful feedback. - Identifies test cases and creates or updates test case documents with assistance from core engineering team. - Create detailed, comprehensive, and well-structured test plans and test cases. - Executes test cases, identify bugs, evaluate bugs with appropriate priority and severity, and report bugs. - Estimate, prioritize, plan and coordinate testing activities. - Design, develop and execute automation scripts using open-source tools. - Perform thorough regression testing when bugs are resolved. - Identifies the gap between the function specifications and implementation. - Understands the functionality of the entire product and takes ownership of the hot fixes allocated to him/her for testing. - Provides recommendations for enhancing product features. - Track quality assurance metrics, like defect densities and open defect counts. - Stay up to date with new testing tools and test strategies. - Load testing using the open-source tools.   Education: B.E/B.Tech/MCA/M.sc OR Any PG